Q: Are you a manufacturer or a trading company?
A: We are a manufacturer with our own factory. We produce polyester webbing and source accessories locally, then handle sewing, assembly, and packing. For metal parts and other products, we can usually offer you prices lower than the market average, feel free to compare and inquire.
Q: Do you offer OEM services?
A: Yes, we provide OEM services. You only need to provide the logo files and design files, and we will customize the products according to your requirements.
Q: Do you offer samples or trial orders?
A: We are happy to provide samples, as seeing the product in person is the best way to understand its quality. Usually, if the product is not expensive, the sample cost can be waived, but you’ll need to cover the shipping fee. For trial orders, you can adjust the quantity as needed, and the more you buy, the lower the unit price will be.
Q: What is the lead time?
A: The typical lead time is 40 to 45 days after confirming the order. If we have stock products, we can ship them to you as soon as possible for quicker delivery.
Q: How do you ensure product quality?
A: We have a dedicated quality control team to ensure that every batch of products meets the highest standards. You will receive a detailed quality control report for each order, including sizes, packaging, testing, and improvement suggestions, to ensure your order meets all requirements.
Q: How to place an order?
A: Once all the details are confirmed, you can place an order in the following ways:
Paying the deposit or full payment: After receiving the proforma invoice (PI), you can choose to pay a deposit or the full amount. The order will begin production once the deposit is received.
Clear communication: Our team will stay in close contact with you to ensure that every step of the process is clear and transparent. You can always check on the progress of your order.
